FAQ

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account. 

When soon do online orders ship? Online Hair orders received Monday-Friday BEFORE 2:00PM are shipped 2-3 Bussiness Days! Orders received after 2:00PM, Monday-Saturday are shipped the next business day (excludes Sunday as we're closed spending time with our families!). Orders received after 2:00PM on Friday or Saturday or Sunday are mailed the following business day Monday.

Online Clothing orders are shipped within 48 Hours if the items are in stock. If the items arent in stock your order will ship within 2-3 1/2 weeks USPS 2-3 Day Priority Mail. 

Please note that although Priority Mail is usually received within 1-3 days, it does vary by location. Whereas, Priority Express is usually received within 1 day; some rural/small town areas may require 2 day delivery timeframes due to USPS delivery limitations. 

Cancellations: All order must be cancelled within 24 hrs to receive a full refund. Once orders have been processed you will be charged a restock fee of 20% . Refunds may take up to 4-5 business days once the order is cancelled. 
 

How should I care for my Kurly Girl Virgin Hair? You should care for your  as if it’s your own hair (because it is ... you paid for it!!) which requires you to wash and condition your virgin hair at least once a week.

 

What is the best way to maintain my Kurly Girl Virgin Hair?

  1. Shampoo at least once a week 
  2. Use a shampoo no higher than pH 7 
  3. Dilute one ounce of shampoo in a bowl or jug with a pint of warm water 

How should I care for my Kurly Girl Virgin Hair?

  1. Sponge the shampoo into your Kurly Girl Virgin Hair
  2. Do not massage hair only sponge shampoo
  3. Rinse thoroughly
  4. Apply conditioner and comb hair, starting with the ends working your way up to your scalp
  5. Rinse thoroughly and lastly
  6. Let air-dry!

What types of styling aids does Kurly Girl Virgin Hair recommend? We recommend the following styling aids such as mouse, gel, and hairspray in moderation(preferably alcohol free products).

How should I prepare my Kurly Girl Virgin Hair for bedtime? We recommend that you either wrap your hair and use a bonnet OR braid your hair into one loose large braid at the back of the neck. After waking up, undo braid or remove the bonnet and comb through beginning at the ends and working your way up to roots.

What if I plan to swim with my Kurly Girl Virgin Hair? If you'd like to swim with your Kurly Girl Virgin Hair that's fine however we recommend that you take certain pre-cautious in order to prevent undesired tangling here's how...

  • We do not recommend ocean water (salt water)
  • Never wear a swimming cap or anything that covers your hair.
  • Before swimming comb out tangles. 
  • Braid hair into one braid at back of neck.
  • Immediately after showering undo braid, comb hair and let air-dry.
  • Follow with appropriate shampooing and conditioning as needed.